Returns and Exchanges

As part of our happy customer policy, you can return or exchange your products within 14 days of receiving them. The conditions for returns and exchanges are as follows:

  • The product(s) must not have lost their saleable value.
  • The original packaging must remain intact, and the box and its contents must be complete.
  • The product(s) must not have and damage, tears, or other defects caused by harmful mishandling.

Issues caused by user negligence are not covered under return or warranty policies.
 

For more information, please contact us at +90 212 909 94 00 or via email at [email protected].

Click here to learn more about your right of withdrawal (in Turkish).

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