Frequently Asked Questions

• Our product range appeals to all ages, starting from 0-year-old babies to young-at-heart adults. To view the age groups you’re interested in, you can click on the “Toys by Age” section.

• Fatoş Toys declares that it meets the standards set by the European Union.
• For this, all raw materials used and all toys produced are tested in internationally recognized, accredited test laboratories.

• You can return or exchange your order within 14 days of delivery under our Happy Customer Policy. For more details, please review our returns and exchanges page.

• Once your order has been dispatched, you can track it through the My Orders page.

• The care instructions for the toys are provided on the product pages, located at the bottom of the description section.

• To make wholesale purchases, you can request to open a corporate account by filling out the B2B form.

• Using the Sipay infrastructure, you can make purchases with debit or credit cards that have Visa, MasterCard, or American Express logos. Unfortunately, EFT/Bank Transfer and cash on delivery options are not available on our site.